Privacy Policy

This is the privacy notice of Bolido Solar, a trading name of
Bolido Networks Ltd, a company registered in England, number 282016915 (‘we’,
‘our’, or ‘us’).

Our registered office is at 231 Shoreditch High Street,
London, E1 6PJ.


This notice describes how we collect, store,
transfer and use personal data. It tells you about your privacy rights and how
the law protects you.

In the context of the law and this notice, ‘personal data’
is information that clearly identifies you as an individual or which could be
used to identify you if combined with other information. Acting in any way on
personal data is referred to as ‘processing’.

This notice applies to personal data
collected through our website and through social media platforms and online
retail platforms, including [Facebook, LinkedIn, eBay and Amazon].

Except as set out below, we do not share, or
sell, or disclose to a third party, any information collected through our

Data Protection Officer

We have appointed a data protection officer
(‘DPO’) who is responsible for ensuring that our privacy policy is followed.

If you have any questions about how we
process your personal data, including any requests to exercise your legal
rights, please contact our DPO, Scott Charles at

Personal data we process

How we obtain personal data

The information we process about
you includes information:

you have directly provided to us

that we gather from third party databases and
service providers

as a result of monitoring how you use our website
or our services

Types of personal data we collect

When you use our website, our services or buy from us, for example, when you create an account on our website,
we ask you to provide personal data. This can be categorised into the following

personal identifiers, such as your first and
last names, your title and your date of birth

contact information, such as your email address,
your telephone number and your postal addresses for billing, delivery and

account information, including your username and

payment information, such as a debit or credit
card number and expiry date and bank account details

records of communication between us including
messages sent through our website, email messages and telephone conversations

marketing preferences that tell us what
types of marketing you would like to receive

Types of personal data we collect
from third parties

We confirm some of the information you provide to us directly using
data from other sources. We also add to the information we hold about you,
sometimes to remove the need for you to provide it to us and sometimes in order
to be able to assess the quality of the services you offer.

The additional information we collect can be categorised as follows:

information that confirms your identity

business information, including your business
trading name and address, your company number (if incorporated), and your VAT
number (if registered)

information that confirms your contact

reviews and feedback about your business on
other websites through which you sell your services

unsolicited complaints by other users

Types of personal data we collect
from your use of our services

By using our website and our services, we process:

your username and password and other information
used to access our website and our services

information you contribute to our community,
including reviews

your replies to polls and surveys

technical information about the hardware and the
software you use to access our website and use our services, including your
Internet Protocol (IP) address, your browser type and version and your device’s
operating system

usage information, including the frequency you
use our services, the pages of our website that you visit, whether you receive
messages from us and whether you reply to those messages

transaction information that includes the
details of the products services you have bought from us and payments made to
us for those services

your preferences to receive marketing from us;
how you wish to communicate with us; and responses and actions in relation to
your use of our services.

Our use of aggregated information

We may aggregate anonymous information such as
statistical or demographic data for any purpose. Anonymous information is that
which does not identify you as an individual. Aggregated information may be
derived from your personal data but is not considered as such in law because it
does not reveal your identity.

For example, we may aggregate usage information to
assess whether a feature of our website is useful.

However, if we combine or connect aggregated
information with your personal data so that it can identify you in any way, we
treat the combined information as personal data, and it will be used in
accordance with this privacy notice.

Special personal data

Special personal data is data about your race or ethnicity,
religious or philosophical beliefs, sex life, sexual orientation, political
opinions, trade union membership, information about your health and genetic and
biometric data.

It also includes information about criminal
convictions and offences.

We do not collect any special personal data about

If you do not provide personal data
we need

Where we need to collect personal data by law, or
under the terms of a contract we have with you, and you fail to provide that
data when requested, we may not be able to perform that contract.

In that case, we may have to stop providing a
service to you. If so, we will notify you of this at the time.

The bases on which we process information about you

The law requires us to determine under which of
six defined bases we process different categories of your personal data, and to
notify you of the basis for each category.

If a basis on which we
process your personal data is no longer relevant then we shall immediately stop
processing your data.

If the basis changes then if
required by law we shall notify you of the change and of any new basis under
which we have determined that we can continue to process your information.

Information we process because we
have a contractual obligation with you

When you create an account on our website, buy a
product or service from us, or otherwise agree to our terms and conditions, a
contract is formed between you and us.

In order to carry out our obligations under that
contract we must process the information you give us. Some of this information
may be personal data.

We may use it in order to:

verify your identity for security purposes when
you use our services

sell products to you

provide you with our services

provide you with suggestions and advice on
products, services and how to obtain the most from using our website

We process this information on the basis there is a
contract between us, or that you have requested we use the information before
we enter into a legal contract.

We shall continue to process this information until
the contract between us ends or is terminated by either party under the terms
of the contract.

Information we process with your

Through certain actions when otherwise there is no
contractual relationship between us, such as when you browse our website or ask
us to provide you more information about our business, including our products and services, you provide your consent
to us to process information that may be personal data.

Wherever possible, we aim to obtain your explicit
consent to process this information, for example, we ask you to agree to our
use of non-essential cookies when you access our website.

If you have given us explicit permission to do so,
we may from time to time pass your name and contact information to selected
associates whom we consider may provide services or products you would find

We continue to process your information on this basis
until you withdraw your consent or it can be reasonably assumed that your
consent no longer exists.

You may withdraw your consent at any time by instructing
us at
However, if you do so, you may not be able to use our website or our services

We aim to obtain and keep your consent to process
your information. However, while we take your consent into account in decisions
about whether or not to process your personal data, the withdrawal of your
consent does not necessarily prevent us from continuing to process it. The law
may allow us to continue to process your personal data, provided that there is
another basis on which we may do so. For example, we may have a legal
obligation to do so.

Information we process for the
purposes of legitimate interests

We may process information on the basis there is a
legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we
do after having given careful consideration to:

whether the same objective could be achieved
through other means

whether processing (or not processing) might
cause you harm

whether you would expect us to process your
data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis
for the purposes of:

improving our services

record-keeping for the proper and necessary
administration of our business

responding to unsolicited communication from you
to which we believe you would expect a response

preventing fraudulent use of our services

exercising our legal rights, including to detect
and prevent fraud and to protect our intellectual property

insuring against or obtaining professional
advice that is required to manage business

protecting your interests where we believe we
have a duty to do so

Information we process because we
have a legal obligation

Sometimes, we must process your information in order
to comply with a statutory obligation.

For example, we may be required to give information
to legal authorities if they so request or if they have the proper
authorisation such as a search warrant or court order.

This may include your personal data.

Information we process to protect
vital interests

In situations where processing personal
information is necessary to protect someone’s life, where consent is unable to
be given and where other lawful bases are not appropriate, we may process
personal information on the basis of vital interests.

For example, we may inform relevant
organisations if we have a safeguarding concern about a vulnerable person.

How and when we process your personal data

Your personal data is not shared

We do not share or disclose to a third party, any information collected
through our website.

Information you provide

Our website allows you to post information with a
view to that information being read, copied, downloaded, or used by other

For example, when you leave a review or
post a message on our website, we reasonably assume that you consent for the
message to be seen by others. We may include your username with your message,
and your message may contain information that is personal data.

Other examples include:

tagging an

clicking on an
icon next to another visitor’s message to convey your agreement, disagreement
or thanks

In posting personal data, it is up to you to satisfy
yourself about the privacy level of every person who might use it.

We do not specifically use this information
except to allow it to be displayed or shared.

We do store it, and we reserve a right to use it in
the future in any way we decide.

If we provide you with a public profile
page, the information on which may be indexed by search engines or used by
third parties. The information you provide on that profile page may be made
available to the public.

Once your information enters the public domain, we
have no control over what any individual third party may do with it. We accept
no responsibility for their actions at any time.

Provided your request is reasonable and there is no
legal basis for us to retain it, then at our discretion we may agree to your
request to delete personal data that you have posted. You can make a request by
contacting us at

Payment information

Payment information is never
taken by us or transferred to us either through our website or otherwise. Our
employees and contractors never have access to it.

At the point of payment, you are
transferred to a secure page on the website of WorldPay / PayPal / Stripe. That
page may be branded to look like a page on our website, but it is not controlled
by us.

Direct Debit information

When you agree to set up a Direct Debit
arrangement, any information you give to us is passed to our merchant account GoCardless
for processing according to our instructions. We do not keep a copy.

We are not registered under the direct
debit guarantee scheme. Our direct debit merchant GoCardless handles all
arrangements directly. This provides for the customer’s bank to refund disputed
payments without question, pending further investigation. Direct Debits can
only be set up for payments to beneficiaries that are approved originators of
direct debits. In order to be approved, these beneficiaries are subjected to
careful vetting procedures. Once approved, they are required to give indemnity
guarantees through their banks.

Job application and employment

If you send us information in connection with a job
application, we may keep it for up to three years in
case we decide to contact you at a later date.

If we employ you, we collect information about you
and your work from time to time throughout the period of your employment. This
information will be used only for purposes directly relevant to your
employment. After your employment has ended, we will keep your file for six
years before destroying or deleting it.

Information obtained from third

Although we do not disclose your personal data to
any third party (except as set out in this notice), we sometimes receive data
that is indirectly made up from your personal data from third parties whose
services we use.

No such information is personally
identifiable to you.

Third party advertising on our

Third parties may advertise on our website. In doing
so, those parties, their agents or other companies working for them may use
technology that automatically collects information about you when their
advertisement is displayed on our website.

They may also use other technology such as cookies
or JavaScript to personalise the content of, and to measure the performance of
their adverts.

We do not have control over these technologies or
the data that these parties obtain. Accordingly, this privacy notice does not
cover the information practices of these third parties.

Credit reference

To assist in combating fraud, we share information
with credit reference agencies, so far as it relates to clients or customers
who instruct their credit card issuer to cancel payment to us without having
first provided an acceptable reason to us and given us the opportunity to
refund their money.

Disputes between users

In the event of a dispute between you and another
user, provided that you consent, we may share your basic personal data,
business information and contact information with the other user.

At our discretion, we may share other information to
enable the dispute to be resolved through litigation or alternative dispute
resolution methods.

Service providers and business

We may share your personal data with businesses that
provide services to us, or with business partners.

As examples:

we may pass your payment information to our
payment service provider to take payments from you

we may use fraud prevention agencies and credit
reference agencies to verify your identity and we may pass your information to
those agencies if we strongly suspect fraud on our website

we may pass your contact information to
advertising agencies to use to promote our services to you

Referral partners

This is information given to us by you in your
capacity as an affiliate of us or as a referral partner.

It allows us to recognise visitors that you have
referred to us, and to credit to you commission due for such referrals. It also
includes information that allows us to transfer commission to you.

The information is not used for any other purpose.

We undertake to preserve the confidentiality of the
information and of the terms of our relationship.

We expect any affiliate or partner to agree to
reciprocate this policy.

Use of information we collect through automated systems


Cookies are small text files that are placed on your computer’s hard
drive by your web browser when you visit a website that uses them. They allow
information gathered on one web page to be stored until it is needed for use at
a later date.

They are commonly used to provide you with a personalised experience
while you browse a website, for example, allowing your preferences to be

They can also provide core functionality such as security, network
management, and accessibility; record how you interact with the website so that
the owner can understand how to improve the experience of other visitors; and
serve you advertisements that are relevant to your browsing history.

Some cookies may last for a defined period of time, such as one visit
(known as a session), one day or until you close your browser. Others last
indefinitely until you delete them.

Your web browser should allow you to delete any cookie you choose. It
should also allow you to prevent or limit their use. Your web browser may
support a plug-in or add-on that helps you manage which cookies you wish to
allow to operate.

The law requires you to give explicit consent for use of any cookies
that are not strictly necessary for the operation of a website.

When you first visit our website, we ask
you whether you wish us to use cookies. If you choose not to accept them, we
shall not use them for your visit except to record that you have not consented
to their use for any other purpose.

If you choose not to use cookies or you
prevent their use through your browser settings, you may not be able to use all
the functionality of our website.

We use cookies in the following ways:

to track how you use our website

to record whether you have seen specific
messages we display on our website

to keep you signed in to our website

to record your answers to surveys and
questionnaires on our site while you complete them

to record the conversation thread during a live
chat with our support team

provide more information about the cookies we use in our cookie policy.

Personal identifiers from your
browsing activity

Requests by your web browser to our servers for web
pages and other content on our website are recorded.

We record information such as your geographical
location, your Internet service provider and your IP address. We also record
information about the software you are using to browse our website, such as the
type of computer or device and the screen resolution.

We use this information in aggregate to assess the
popularity of the webpages on our website and how we perform in providing
content to you.

If combined with other information we know about you
from previous visits, the data possibly could be used to identify you
personally, even if you are not signed in to our website.             


Re-marketing involves placing a ‘tracking
technology’ such as a cookie, a ‘web beacon’ (also known as an ‘action tag’ or
a ‘single-pixel GIF’) to track which pages you visit and to serve you relevant
adverts for our services when you visit some other website.

The benefit of re-marketing technology is that we
can provide you with more useful and relevant adverts, and not show you ones
repeatedly that you may have already seen.

We may use a third-party advertising service to
provide us with re-marketing services from time to time. If you have consented
to our use of such tracking technologies, you may see advertisements for our
products and services on other websites.

We do not provide your personal data to advertisers
or to third-party re-marketing service providers. However, if you are already a
member of a website whose affiliated business provides such services, that
affiliated business may learn of your preferences in relation to your use of
our website.

Other matters

Your rights

The law requires us to tell you about your rights
and our obligations to you in regard to the processing and control of your
personal data.

We do this now, by requesting that you read the
information provided at

Use of our services by children

We do not sell products or provide services
for purchase by children, nor do we market to children.

We collect data about all users of and
visitors to these areas regardless of age, and we anticipate that some of those
users and visitors will be children.

Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our
identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check
that it is done so using SSL by looking for a closed padlock symbol or other
trust mark in your browser’s URL bar or toolbar.

Delivery of services using third
party communication software

With your consent, we may communicate using
software provided by a third party such as Facebook (WhatsApp), Apple (Facetime),
Microsoft (Skype) or Zoom Video Communications (Zoom).

Such methods of communication should secure
your personal data using encryption and other technologies. The providers of
such software should comply with all applicable privacy laws, rules, and
regulations, including the GDPR.

If you have any concerns about using a particular software
for communication, please tell us.

Data may be processed outside the UK

Our websites are hosted in the UK.

We may also use outsourced services in countries outside
the UK from time to time in other aspects of our business.

Accordingly data obtained within the UK or any other
country could be processed outside the UK.

We use the following safeguards with respect to data
transferred outside the UK:

the processor is within the same corporate group
as our business or organisation and abides by the same binding corporate rules
regarding data processing.

the data protection clauses in our contracts
with data processors include transfer clauses written by or approved by a
supervisory authority.

we comply with a code of conduct approved by a
supervisory authority.

we are
certified under an approved certification mechanism as provided for in the Act.

both our
organisation and the processor are public authorities between whom there is
either a legally binding agreement or administrative arrangements approved by a
supervisory authority relating to protection of your information.

Control over your own information

It is important that the personal data we hold about
you is accurate and up to date. Please inform us if your personal data changes.

At any time, you may contact us to request
that we provide you with the personal data we hold about you.

At any time you may review or update personally identifiable
information that we hold about you, by signing in to your account on our

To obtain a copy of any information that is not provided on
our website you should contact us to make that request.

When we receive any request to access, edit or
delete personal data we first take reasonable steps to verify your identity
before granting you access or otherwise taking any action. This is important to
safeguard your information.

Please be aware that we are not obliged by law to
provide you with all personal data we hold about you, and that if we do provide
you with information, the law allows us to charge for such provision if doing
so incurs costs for us. After receiving your request, we will tell you when we
expect to provide you with the information, and whether we require any fee for
providing it to you.

If you wish us to remove personally identifiable
information from our website, you should contact us to make your request.

This may limit the service we can provide to you.

We remind you that we are not obliged by law to
delete your personal data or to stop processing it simply because you do not
consent to us doing so. While having your consent is an important consideration
as to whether to process it, if there is another legitimate basis on which we
may process it, we may do so on that basis.

Communicating with us

When you contact us, whether by telephone, through
our website or by email, we collect the data you have given to us in order to
reply with the information you need.

We record your request and our reply in order to
increase the efficiency of our business.

We may keep personally identifiable
information associated with your message, such as your name and email address
so as to be able to track our communications with you to provide a high quality


If you are not happy with our privacy policy, or if
you have any complaint, then you should tell us.

When we receive a complaint, we record the
information you have given to us on the basis of consent. We use that
information to resolve your complaint.

We aim to investigate all complaints
relating to user generated content. However, we may not be able to do so as
soon as a complaint is made. If we feel that it is justified or if we believe
that the law requires us to do so, we shall remove the content while do so.

Making a complaint may not result in the
removal of the content. Ultimately, we have to make a judgment as to whose
right will be obstructed: yours, or that of the person who posted the content
that offends you.

If we think your complaint is vexatious or
without any basis, we shall not correspond with you about it.

If your complaint reasonably requires us to notify
some other person, we may decide to give to that other person some of the
information contained in your complaint. We do this as infrequently as
possible, but it is a matter for our sole discretion whether we do give
information, and if we do, what that information is.

We may also compile statistics showing information
obtained from this source to assess the level of service we provide, but not in
a way that could identify you or any other person.

If a dispute is not settled then we hope you will
agree to attempt to resolve it by engaging in good faith with us in a process
of mediation or arbitration.

If you are in any way dissatisfied about how we
process your personal data, you have a right to lodge a complaint with the
Information Commissioner’s Office (ICO). This can be done at
We would, however, appreciate the opportunity to talk to you about your concern
before you approach the ICO.

Retention period

Except as otherwise mentioned in this privacy
notice, we keep your personal data only for as long as required by us:

to provide you with the services you have

to comply with other law, including for the
period demanded by our tax authorities

to support a claim or defence in court

Compliance with the law

Our privacy policy complies with the law in the
United Kingdom, specifically with the Data Protection Act 2018 (the ‘Act’)
accordingly incorporating the EU General Data Protection Regulation (‘GDPR’)
and the Privacy and Electronic Communications Regulations (‘PECR’).

Review of this privacy policy

We shall update this privacy notice from
time to time as necessary.

Tim Foreman
Tim Foreman
4 weeks ago
Read More
Scott designed and carried out a PV cell installation recently. The quote was competitive and the correspondence quick and concise. The fitting was arranged within a week, once the specification was agreed. On site, assisted by Mike, they were helpful and friendly and despite a difficult routing for the cable they came up with a successful solution. The end result is a very tidy, externally & internally, solar fit for the property. Great job and communication throughout, overall I'm very satisfied with their service and would recommend them.
Elspeth Robinson
Elspeth Robinson
3 weeks ago
Read More
Thank you for your outstanding service we received with regards to our solar panels which needed a new inverter. In next to no time, the problem was identified, a replacement ordered, delivered and fitted and the solar panels immediately started to record our readings. I have 100% confidence in recommending Bolido!
Greg Bertrum
Greg Bertrum
2 weeks ago
Read More
Very refreshing to get such a thorough and decent service. My company, a solar installations company needed technical assistance on-site for two projects. We also needed help with some of our own IT systems particularly with providing secure internet and network access between us and our clients, primarily for sharing power generation data but also increasingly alongside power usage data. Scott and his team were great with our clients and we just left to it. They were also quick to understand exactly what we wanted to achieve. They carried out all of the work, quickly, cleanly and with the minimum of fuss. We are now in a great position network and IT wise, moving forward we are confident in being able to service bigger clients with however sophisticated a network solution they might require. Highly recommend this company.
Little Miss Psycho
Little Miss Psycho
1 week ago
Read More
Fantastic and thorough service from these guys following birds nesting and ruining the connections on our solar installation. Great communications throughout, and friendly professional service.